Matchbook Casino Terms & Conditions
These Terms and Conditions govern access to and use of Matchbook Casino, including the creation and operation of a player account, deposits, withdrawals, casino games, promotions and related services. By using the website or opening an account, you confirm that you have read, understood and agreed to these terms.
Please review these terms carefully before playing. If you do not accept any part of them, you must not use Matchbook Casino. Additional rules may apply to individual games, offers or payment methods and will form part of these terms when displayed.
Acceptance of Terms
These Terms and Conditions constitute an agreement between you and Matchbook Casino concerning your use of the services. They apply to all website visitors and registered players, whether accessing the service by computer, mobile device or another supported method.
You are responsible for reading the current version of the terms before using the casino. Continued use after an update has been published indicates acceptance of the revised wording, subject to any rights that cannot lawfully be excluded.
Eligibility
Matchbook Casino is intended for individuals aged 18 or over. By registering, you confirm that you meet the minimum age requirement and that you are legally permitted to use online casino services in the location from which you access the website.
You must not use the service if online gambling is restricted or prohibited where you are located. Matchbook Casino may refuse access, request additional information or close an account where eligibility cannot be established.
Account Registration
Only one personal account may be opened per player unless Matchbook Casino has expressly authorised otherwise. Registration information must be accurate, complete and kept up to date. You must not register on behalf of another person or use a false identity.
You are responsible for maintaining the confidentiality of your login details and for activity carried out through your account. Notify Matchbook Casino promptly if you believe your account has been accessed without permission. Account credentials must not be shared, sold or transferred.
Where duplicate accounts are identified, Matchbook Casino may review the related accounts, transactions, balances and promotional benefits. Any action taken will be considered in light of the relevant circumstances and applicable requirements.
Verification
Matchbook Casino may verify your identity, age, address, payment ownership and source of funds before or after account registration. You agree to provide documents and information that are reasonably required for these checks.
Documents must be genuine, current and legible. Verification may include identity documents, proof of address, payment evidence or other information relevant to account security. Processing times can vary depending on the completeness of the information supplied.
Deposits, withdrawals or access to certain features may be restricted while verification is pending. If requested information is not provided, cannot be validated or reveals an issue with the account, Matchbook Casino may take appropriate action under these terms.
Deposits
You may deposit only through payment methods made available within your account. The payment method must belong to you or be used with the documented permission of its owner. Third-party deposits may be rejected or returned, subject to payment processing requirements.
You should check the amount and destination of every transaction before confirming it. Matchbook Casino is not responsible for errors caused by incorrect information entered by you, although support may be able to assist with an enquiry.
Payment providers may apply their own terms, limits or charges. Matchbook Casino may impose transaction limits, decline a transaction, or request further information to protect the account and the payment system. Deposited funds are intended for participation in casino games and may not be used for unlawful purposes.
Withdrawals
Withdrawal requests are subject to account verification, transaction review and any applicable game or promotion conditions. Matchbook Casino may return funds through the original payment method where practical or use another method held in your name.
You must ensure that your payment details are accurate. Processing times may depend on the chosen method, internal checks and the relevant financial institution. A withdrawal may be delayed while unresolved deposits, identity questions or account activity are reviewed.
Matchbook Casino may reverse or adjust a transaction where a payment is cancelled, disputed, incorrectly credited or affected by an obvious technical or administrative error. You remain responsible for any amount credited to your account in error until it is recovered or otherwise resolved.
Bonuses
Promotions, bonuses and rewards are subject to the specific terms displayed with each offer. These terms may include eligibility criteria, qualifying deposits, wagering requirements, game restrictions, maximum bonus values, expiry dates and withdrawal conditions.
Unless the applicable promotion expressly states otherwise, a player may not claim the same offer more than once through multiple accounts, payment methods or identities. Matchbook Casino may withhold or remove promotional benefits where the offer has been used contrary to its terms.
Bonus balances and related winnings may be forfeited when a promotion expires or when an account is closed, suspended or found to have breached the promotional rules. Any such action will be considered alongside the particular circumstances and applicable obligations.
Acceptable Use
You must use Matchbook Casino honestly, lawfully and for personal entertainment. You must follow the instructions shown on the website and avoid conduct that could interfere with the service, other players or the security of the platform.
- Use your own account and provide truthful information.
- Keep your devices, passwords and payment details secure.
- Report suspected account misuse, technical faults or payment irregularities promptly.
- Use only approved software, devices and connection methods.
- Respect the rights and privacy of Matchbook Casino and other users.
Prohibited Activities
You must not use Matchbook Casino for fraud, money laundering, theft, abuse of payment systems or any other unlawful purpose. You must also not manipulate games, exploit software defects, interfere with other players or attempt to bypass security controls.
Prohibited conduct includes the use of bots, automated tools, malware, collusion, false documents, stolen payment details and techniques designed to obtain an unfair advantage. You must not reverse engineer, copy, overload or disrupt any part of the website.
Where prohibited activity is suspected, Matchbook Casino may investigate, preserve relevant information, restrict transactions, suspend access or take other proportionate action. Any decision will be made with regard to account records and applicable requirements.
Intellectual Property
Website content, software, branding, graphics, text, design and game materials made available through Matchbook Casino are owned by or licensed to the relevant rights holder. They are protected by applicable intellectual property rules.
You receive a limited, personal and non-transferable permission to access the service for its intended purpose. You must not reproduce, modify, publish, distribute, sell or commercially exploit website materials without prior written permission.
Limitation of Liability
Matchbook Casino aims to provide a reliable service but cannot guarantee that the website, games or payment functions will always be available, uninterrupted or free from errors. Access may be affected by maintenance, technical faults, telecommunications issues or events outside reasonable control.
You are responsible for your device, internet connection, account security and use of the service. To the extent permitted by applicable law, Matchbook Casino is not responsible for losses resulting from your failure to follow these terms, inaccurate information, unauthorised access caused by your actions, or interruptions beyond its reasonable control.
Nothing in these terms excludes or limits liability where doing so would not be permitted. Any limitation applies only to the extent allowed by the rules applicable to your use of the service.
Account Suspension
Matchbook Casino may suspend, restrict or close an account where there is a security concern, suspected breach of these terms, unresolved verification issue, payment dispute, prolonged inactivity or a legal or operational reason requiring action.
You must not attempt to open another account or bypass a restriction without permission. If an account is closed, any remaining balance will be reviewed, subject to outstanding obligations, transaction reversals, investigation findings and applicable rules.
Privacy
Personal information is handled in accordance with the Matchbook Casino privacy information displayed on the website. Information may be used to provide services, process payments, verify identity, maintain security, meet operational obligations and communicate with you about your account.
You should read the applicable privacy notice for details about the information collected, retention, sharing, security measures and your available rights. You must keep contact information accurate so that important account communications can reach you.
Responsible Gambling
Matchbook Casino supports informed and controlled play. Gambling should be treated as entertainment, not as a way to earn income or recover losses. Set limits that suit your circumstances and do not play with money needed for essential expenses.
Available safer-gambling tools may include deposit limits, time reminders, reality checks, temporary breaks or account restrictions. If gambling is becoming difficult to control, stop playing and seek support from an appropriate professional or recognised support organisation.
Do not gamble when affected by alcohol, drugs, severe stress or another condition that may impair judgement. Matchbook Casino may ask questions or apply protective measures where concerns about player wellbeing arise.
Amendments
Matchbook Casino may update these terms to reflect changes to the service, security practices, promotions, payment arrangements or other operational matters. The latest version will be made available on the website.
Where an amendment materially affects your use of the service, Matchbook Casino will provide notice where appropriate. You should review the terms regularly. If you do not agree with an update, you must stop using the service and may contact support regarding your account.
Contact Information
For questions about these terms, account access, verification, payments or safer gambling tools, contact Matchbook Casino through the support channels provided on the website. Written account enquiries may be sent to [email protected].
When contacting support, provide enough information to identify your account safely, but do not send passwords or full payment card details. Matchbook Casino may request additional information before discussing account-specific matters.
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